Customer Service
Sales to Texas residents have been suspended due to burdensome Texas small business tax reporting requirements. 2-14-2012
- Because exact color matches are not available, pantone numbers are not provided.
- Pricing is not negotiable. Pricing is available on the website 24/7.
- Explicitly Yours™ staff will not give advice or make color combination decisions for customers because beauty is in the eyes of the customer. Always select strong contrast. Examples: Navy pencils with gold print or red pencils with white print.
- Pricing is not negotiable. Pricing is available on the website 24/7.
- Explicitly Yours™ staff will not give advice or make color combination decisions for customers because beauty is in the eyes of the customer. Always select strong contrast. Examples: Navy pencils with gold print or red pencils with white print.
Sales to Texas residents have been suspended due to burdensome Texas small business tax reporting requirements. 2-14-2012
Refund, Returns and Cancellation Policies
- All sales are final.
Personalized products are unique and cannot be resold. No returns. No refunds. Orders cannot be cancelled after printing starts. Changes must be submitted via email prior to the start of printing.
If We Make a Printing Error
If Explicitly Yours™ makes a printing error, we will correct our mistake and reship at our expense. Keep the misprinted pencils...ideally hidden in a drawer. We retain a sample from every order to verify what was printed.
All Communication Regarding Orders Must Be In Writing
- Orders, changes, communications and order payment CANNOT be authorized by telephone to avoid confusion and potential for miscommunication. Our printing business is not conducted telephonically. We will not call Customers to discuss orders. We communicate through email and all orders must be placed through the website.
Pencil Notes:
- Since orders and printing must be error free . . .
All communications must be in writing via email to prevent mistakes and confusion.- USA, Canada and Mexico shipping only. All USA orders Require a Signature for Delivery.
- USA, Canada and Mexico shipping only. All USA orders Require a Signature for Delivery.