Customer Service
Explicitly Yours™ is a Printing Company that specializes in personalized pencils. Customer service is provided through comprehensive information and order instructions on the website. It is available 24/7.
All Orders & Changes in Writing to Prevent Errors
Because there can be no errors in personalized printing, telephone conversations are discouraged and are not binding. Communications should be sent via email so there is a written record. It's all about preventing errors.Customers Make All Decisions
Decision making cannot be delegated from the Customer to Explicitly Yours staff. The Customer is solely responsible for placing an order according to the customer's needs in a manner that coincides with our advertised printing capabilities.Strong Contrast Is Easiest To Read
Customers are solely responsible for selecting pencil and print colors. For eg. white print on red pencils is strong contrast and is desirable, while light pink print on lavender pencils is very weak contrast and should be avoided. Pencil color pantones are provided in the link called Pencil Descriptions & Colors located at the top of every web page.Customers Select Fonts
Customers are solely responsible for selecting fonts that match their needs and personalities. Our staff doesn't know you or your needs.No Pricing Negotiations
These prices are already phenomenal. Payment-in-full is required at the time of purchase. Purchase Orders are not accepted.BIDS
Bids are produced by the website. Prices are on the order pages.Changes & Corrections
All changes or corrections must be completed in writing via email so there is a record of the change and a time line of when the change was requested. Changes cannot be made once printing has commenced. Changes affecting pricing must simultaneously authorize charges to the credit card on file or be accompanied by payment-in-full. Inquiries are not the same as explicitly authorized changes or corrections.Shipping Address Changes
Shipping addresses cannot be changed AFTER the order has shipped. The Shipping link at the top of every web page answers general shipping questions.Frequently Asked Questions
The Questions & Answers link at the top of every web page contains enormous helpful ordering information and should be referred to if questions arise.Inaccurate Billing Information, Inaccurate Email Addresses, Multiple Email Addresses & Multiple Contacts for an Order
These orders will be canceled.Deep Discounting Is Possible Because:
1. This is NOT a negotiating webstore.
2. Payment-in-full required at the time of purchase. No Purchase Orders accepted.
3. All orders & corrections must be in writing prior to printing.
4. Shipping is to one USA address, once.
5. No Free Bids. Pricing is on the website.
6. No free samples. Customers can pay for samples, but they are not inexpensive.
7. Rush Service for the printing is NOT available. If you have an exceedingly short deadline, then do not place an order on this web store.
For Small Orders starting with just One Dozen pencils, visit our other estore at www.ExplicitlyYoursPencils.com
Copyright © 2010 Explicitly Yours™ All Rights Reserved.
